Booking Terms & Conditions

Terms and Conditions of Booking for Ty’n Don properties

Your booking

All offers and bookings are subject to availability. The party leader must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by the owner or their agent for any expenses, costs, losses, claims or other sums of any description which relate to any business, however, suffered or incurred by you. The agent or the owner has the right to refuse any booking prior to the issue of your written confirmation by email.

Paying for your property

When you book your property you should pay the amount due by bank transfer or credit card via the link on the booking form. If a booking is made eight weeks or more before the holiday is due to start a deposit of £150 for the cottages and £500 for the farmhouse is payable.  Providing the booking can be confirmed the agent or owner will send your written confirmation by email to you as soon as reasonably possible confirming your booking details and the balance of your total holiday cost which must be received by the agent or owner no later than eight weeks before your arrival date at the property. However, if you book less than eight weeks before your arrival date, payment of your holiday costs is due straightaway. Please note it is your responsibility to pay the remaining funds by the due date.

Overseas guest may pay by International electronic transfer. Any charges for payments from overseas will be passed on to the guests. Overseas cheques are not accepted.

Cancellations or changes to your booking by the owner or the agent

Neither the owner nor the agent expects to have to make any changes to your booking, but occasionally problems occur or situations change and bookings have to be changed or cancelled. If this does happen, the party leader will be notified as soon as is reasonably practicable. Explain what has happened and inform you of the cancellation or change.

If you do not wish to accept any significant change to your booking or indeed the booking is cancelled you will receive a full refund of all monies paid. In the unlikely event that the party leader fails to acknowledge they wish to accept the changes the owner and agent are entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the agent or owner. Please note that no compensation is payable for changes.

Circumstances beyond the control of the owner and agent (Force majeure)

The owner and the agent shall not be liable jointly or individually for any changes, cancellations, effects on your holiday, loss or damage suffered by you or for any failure by the owner or agent to perform or properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of either the owner or agent (referred to as Force majeure) in these conditions. By way of example only – force majeure includes fire, flood, exceptional weather conditions, epidemics, pandemics, destruction or damage of the property, internet or other communications failures, blocked roads by any cause and all similar situations, or works carried out in the village either public or by other residents.  Where your booking has to be cancelled as a result, the agent or owner will refund to you all monies paid by you for your booking or part thereof if the booking has commenced. No compensation expenses, costs, or other sums of any description including the cost of securing alternative property or accommodation will be payable in such circumstances.

Cottage and accommodation details

The owner aims to ensure that the information provided is accurately conveyed in the brochure and any promotional literature or material produced or circulated. However, the information and prices may have changed by the time you book. Whilst every effort is made to ensure the accuracy of such information, changes and errors occasionally occur. You must therefore ensure you check all details of your chosen property and arrangements including the price with the owners / agents at the time of booking. There may also be small differences between the actual property and its description, as both the owner and the agent are always seeking to improve services and facilities.   Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If these are significant then the owner or agent will tell the party leader as soon as reasonably possible after they become aware of the situation. Although every effort is made to check the property between lettings, if faults or damage is not reported by the previous tenant it can sometime be hard to pick up immediately, (such as the washing machine not working properly).  All reasonable efforts will be made to fix the issue during the stay but if this is not possible the agent /owner is not liable.

Liability

The owner and agent shall have no liability for any death or personal injury. You must take all necessary steps to safeguard your personal property. No liability is accepted by the owner or the agent in respect of damage to or loss of, such personal property.

If you change or cancel you’re booking

1. Changes

If you want to change your booking once your confirmation has been issued an administration fee of £50 will be payable to the owner or agent once any change has been made. However, it is important to realise that a change of dates may have to be treated as a cancellation. The owner/agent will advise the party leader if this is the case when the change is requested.

2. Cancellation

If any payment due in relation to your booking is not paid by the appropriate date the owner or agent is entitled to assume that you wish to cancel your booking. If you have to or wish to cancel your booking, the party leader must email us to confirm the cancellation as soon as possible. Only cancellations made via email are accepted. If the booking is cancelled after the balance of the rental charge becomes payable, such balance shall remain payable notwithstanding cancellation. Cancellation or early departure does not warrant any refund of the letting fee unless we manage to re-let the cottage for the cancelled week(s) less a handling fee of £100 for each cancelled booking.

In the event of cancellation the following charges apply (before any refunds due to successful re-letting of the cancelled weeks in which case the terms above apply):

          6 weeks or more:                 Deposit

          Between 4 and 6 weeks:      50% of the total holiday cost

          4 weeks or less:                   100% of the total holiday cost

All refunds are subject to an administration fee of £50.

Non-payment of balance

Where the balance outstanding is more than 1 week in arrears following a reminder, we reserve the right to re-let the cottage. However, if we are unable to re-let the cottage you will remain liable for the outstanding balance.

Covid Refund Guarantee cancellation Terms and Conditions

This refund is only valid in the circumstances of a National lockdown, and or the address on the Booking Form being placed into a tier by Government which had a do not travel restriction placed on it. The refund does not cover guests for falling ill with Covid or any other illness, for a requirement to self isolate or quarantine, or for track and trace alert preventing them from travelling. Those situations can be covered by taking out suitable travel insurance and we strongly urge all guests to take out personal travel insurance when booking a holiday stay at Ty’n Don.

There are several suitable options which include cover for Covid-related cancellation such as https://www.pjhayman.com/travel-insurance/staycationplan/

The property

Linen – Please note the cottages are self-catering and Bedding & Towels are NOT supplied.

Guests are responsible for bringing their own bedding (sheets, pillow cases and duvet covers) or they can be rented from local business  – PressGang  Bedding Hire – contact 07745 399902 and colettenotley@yahoo.co.uk

Pets – Dogs are welcome, provided that no sign of the dog is evident in the cottage or surrounding access areas at the time of departure. We will inform you of any damages made by the dog and any additional charges within 14 days of your return from holiday.

If you are here with your dog(s) we ask that you abide by the following rules. The rules have evolved over decades of dog friendly vacations at Ty’n Don:

  • if your dog is used to sharing the sofa with you, please bring throws to cover the sofas and ensure that they are free from hairs and marks when you leave;
  • dogs are strictly not allowed in any bedrooms
  • there is a site rule that dogs are not to be left unattended in any of the cottages or the farmhouse – they can become distressed in unfamiliar surroundings. This rule can be relaxed only if the dog is left in a suitable dog cage so that they cannot roam about the accommodation and if they are quiet when in such a cage so that other guests stays are impacted. Any such leaving of a dog in a suitable cage should be for no longer than 2 hours.
  • if accidents do occur, please clean up thoroughly and notify us so that additional cleaning can be undertaken if necessary.
  • Dogs must be fully house trained and kept on a lead at all times when within the shared grounds of the property
  • Unfortunately we cannot accept puppies under the age of 6 months.

Occupancy – Under no circumstances may more than the maximum number of persons stated on your booking form and our website occupy the property booked. We reserve the right to refuse admittance or terminate your holiday without reimbursement if this condition is not observed. We permit only the lead guest/booker and members of the stated party at the time of booking to occupy the property and/or grounds for license/insurance restrictions.

Smoking – all Ty’n Don properties are no smoking, no e-cigarettes or vaping properties.

PLEASE NOTE – an additional cleaning fee will be charged if you smoke in the house. Such smoking is permitted in the courtyard area on the proviso that all smoking materials are cleaned away.

Candles and naked flames  – No candle is to be used by a guest inside the properties.

Electric Vehicle Charging – We are planning to install electric car charging points for the 2022 season. On no account should a car be plugged into any of the main house electric plugs

Drones  – The use of drones on the Ty’n Don campus is not permitted.

Night Lanterns, Fireworks and Sparklers – may not be used either inside the house  

Guest details – Details of all guests staying at the property must be declared on the booking form and under no circumstances may more or different guests than those specified on the original booking stay in the cottage.

Change over day / time – Change over day is typically on a Friday or Saturday unless by prior arrangement. You can arrive at the property after 3pm on the start date of your holiday rental and must leave by 10am on the last day. The guest will be liable for any cost of whatever nature incurred because of an unauthorised exclusion.

Fuel and heating – The cottages are fitted with electric radiators which are programmed to come on mornings and evenings and can also be overridden for boosting periods.

The farmhouse has an air source heating system which is programmed for comfortable background heating – a thermostat located in the hall can be used to temporarily boost the ambient temperature. Additionally there is a wood burning stove in the main sitting room on the groundfloor. A free of charge basket of logs is provided for guest use in Autumn and winter – additional logs can be purchased by guests locally. PLEASE DO NOT USE ANY DRIFTWOOD AT ANY TIME WITH THIS STOVE – Driftwood is always wet and contains salts which are toxic when burned and also damage the stove.

Internet – a free wireless internet service is provided. Wifi network name and password is provided for each booking on a separate document as part of our booking communication.

If for any reason the Wifi internet service is slow or unavailable during the stay, then the owner/agent is not liable for any consequent loss or inconvenience caused.

You agree to reasonable and lawful usage of this service.

Care of the property –

You are responsible for the property and you are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any offensive or noisy activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking and anything with an open flame such as candles/chinese lanterns etc is strictly not allowed in any of the properties. Dye (including hair dye) and permanent felt pens must not be used in the cottage booked.

Accidents do happen but all breakages and any damage to fixtures and fittings must be reported to the owners when they occur and paid for before you vacate the property.

Keys

Directions to the property and details of how to obtain the keys will be sent approximately two weeks before the start of your holiday. 

N.B. Lost keys will be charged at £20/set. 

Damages and Breakages – You are responsible to the owner for the actual costs of any breakages or damage in or to the property – along with any costs that may result – which is caused by you and/or members of your holiday rental party, and the owner can require payment from you to cover any such costs.

Right of Entry – You must allow the owner and any representatives of the owner access to the property at any reasonable time during your occupation of the property (except in case of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations the owner or agent is entitled to enter the property at any time without giving you prior notice).

Our properties are in a rural area and as such it would be very much appreciated if respect is paid to all neighbours of and their properties.

Vehicles and your property– Your vehicles and their accessories and contents and any property and valuables you bring with you are left entirely at your own risk. If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after six months.

No liability is accepted by Ty’n Don Holiday Accommodation for services provided by a third party supplier.

Complaints

Every effort has been made to make your stay an enjoyable and memorable one. If however, you have any cause for complaint the owner and agent is anxious that remedial action is taken as soon as possible. All electrical and plumbing items are always best dealt with immediately and early notification will ensure that any problems are fixed as soon as is possible.

Breaking the terms and conditions

In the case of infringements relating to the booking terms and conditions, in particular for any member of your party failing to show due consideration for other parties, you may be asked to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation.

WE STRONGLY RECOMMEND THAT ALL PARTIES TAKE OUT HOLIDAY INSURANCE